Setting up a Fraud Alert
TransUnion:
- Visit www.transunion.ca
- Ensure you are on the PERSONAL part of the website (located at the top of the web page)
- Click on CREDIT REPORT ASSISTANCE and then FRAUD VICTIMS RESOURCES
- Scroll down the screen until you see “There are three ways you can add a Potential Fraud Alert
to your credit file”. You can then decide which method you prefer (online, telephone or mail).
- If you choose the Online option, you will need to click on the link “Click Here” which will take
you to their online Potential Fraud Alert service.
o Once you are on the “TransUnion Online Consumer Solutions” page, you will need to
sign up for an account if you are not already a member.
o Once you have registered for an account you will receive an email to further validate
your identity and then you will be prompted through the process of adding a fraud alert.
o If you are already a member, you will sign in and proceed from there.
Equifax:
- Visit www.consumer.equifax.ca
- If you’re using a desktop computer, click on the EQUIFAX name at the top left of the screen; it
will take you to the PERSONAL part of the website
- Click on CONSUMER SERVICES and then DISPUTE INFO ON CREDIT REPORT
- If you are accessing the website from your mobile device, scroll down to the bottom of the page
until you see DISPUTE SOMETHING ON YOUR EQUIFAX CREDIT REPORT
- Click on the red button that reads START YOUR DISPUTE
- You can then choose between submitting your dispute via email or mail.
- If you choose EMAIL: fill out the requested information and click on “Alerts – fraud warning, identity alert or consumer statement”. Submit and then follow the remaining instructions from Equifax.
- If you choose MAIL: click on “Alerts – fraud warning, identity alert or consumer statement”. Submit and then follow the remaining instructions from Equifax.
***If you don't own a computer you can still contact TransUnion & Equifax by phone:
TransUnion: 1-800-663-9980
Equifax: 1-800-871-3250